Terms & Conditions for Memberships, Fitness and Wellness Services
Members' Club: Lanserhof at The Arts Club
These are the Terms and Conditions on which we provide services to you.
Please ensure that you have read these terms carefully prior to booking and use of the gym and training services (the “Services”). These terms incorporate the Rules and Bye Laws of Lanserhof at the Arts Club (the “Rules and Bye Laws”), to the extent they apply to those Services. These terms tell you who we are and how we will provide our Services to you, how you may change or end the contract and what to do if you have a complaint.
We may revise these Terms and Conditions from time to time at our sole discretion. The version of the Terms and Conditions which exists at the time you make your booking will be the Terms and Conditions that govern your contract with us. Please check, and read these Terms and Conditions carefully, prior to every booking you place with us.
IF YOU WOULD LIKE THESE TERMS AND CONDITIONS IN AN ALTERNATIVE FORMAT PLEASE LET US KNOW.
1. Who we are
1.1 Lanserhof at the Arts Club is a trading name of Artslans Urban Ltd a company registered in England and Wales (the “Club”). Our company registration number is 10755776 and our registered office is at 5 Market Yard Mews, 194-204 Bermondsey Street, London, England, SE1 3TQ.
1.2 You can contact us by:
Telephone: 0203 967 6969
Mail: Lanserhof at The Arts Club
18 Dover Street, London W1S 4LT
2. Our Services and our contract with you
2.1 Members (as defined in the Rules and Bye Laws) and non-Members may make a request to book Services at the Club.
2.2 In order for a Guest of The Arts Club Hotel to book or use the Services, it is a strict condition that you have confirmed in writing to us that you agree to be bound by the Rules and Bye Laws and these terms in respect of your use of the Services as well as complete the forms specified in the Rules and Bye Laws.
2.3 Our acceptance of your booking will take place once you have received your confirmation email, at which point a contract will come into existence between you and us and you will be bound by these Terms and Conditions.
2.4 The supplemental contract for Services shall not affect your obligations pursuant to the Rules and Bye Laws relating to your membership, which you agree to continue to abide by.
2.5 You should read these Terms and Conditions in full before making any booking for Services.
2.6 If you do not agree to be bound by these Terms and Conditions in relation to your booking you must let us know as soon as possible so that we can cancel your booking. Cancellation fees apply to all bookings in accordance with Clause 5 and so it’s important you let us know as soon as possible if you’re not happy with the terms of your booking.
2.7 Our Services are only available to clients aged 18 and over.
3.1 Prices are available upon request. If you would like a copy of our price list please contact us using the details set out in Clause 1 above. Please note that our price list is updated from time to time, and therefore, before placing a booking please request the latest price list.
3.2 The price applicable to your appointment and any Services which have been booked will be those listed at the time of your booking.
4. Appropriate Exercise Attire
4.1 For health and safety reasons, we require you to wear suitable exercise attire at all times when on the gym floor or in the class studio. This means comfortable/appropriate exercise clothing and footwear suitable for your training. Clothing such as jeans, boots, flip-flops/sandals, barefoot or work wear are not permitted.
5.1 If we fail to comply with these terms and conditions (including the Rules and/or the Bye-Laws incorporated in them), we are responsible for loss or damage you suffer that was at the time of the booking of the Services, a reasonably foreseeable result of us breaching these terms and conditions, but we are not responsible for any loss or damage that was not reasonably foreseeable. Loss or damage is reasonably foreseeable if either it is obvious that it will happen or if, at the time of booking the Services, both we and you knew it might happen.
5.2 Property entrusted by you to the butler service, left in lockers, changing rooms, cloakrooms, the lounge or with our reception shall be entirely at your own risk and we shall not be liable for any loss of, or damage to, such property or for any consequential loss or damage of any description. Lockers are emptied at the end of each day (except during the allocated time that a locker has been rented to you, if applicable).
5.3 Where we are liable to you under these Terms and Conditions, other than for failing to provide the agreed Services with reasonable skill and care, our liability to you is limited to the total fee paid or agreed to by you for those Services.
5.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your statutory rights as a consumer in relation to the Services provided by us.
5.5 All activities and Services are undertaken at your own risk and it is your responsibility to ensure that all relevant and accurate health and other medical information is provided to us (and to the relevant service provider, if different). It is your responsibility to ensure that you provide us with all relevant medical details during the gym induction and in any event prior to using the gym or any Services. You must ensure we are provided with any relevant updates or changes to your medical details prior to any further use of the gym or Services. We will not be liable for any damage that occurs as a result of your failure to disclose or update any relevant medical details.
5.6 We shall not be liable for personal injury sustained by you whilst on the Club’s premises or using the Services, except in so far as it results from our wilful act, neglect or default.
5.7 If you suffer an accident or injury on the Club premises you must report the accident or injury and the circumstances in which it occurred to the Duty Manager as soon as possible following the accident or injury.
5.8 You agree to comply with all instructions and/or recommendations given to you by us, or on our behalf, including regarding the use of gym equipment, classes and the cryochamber.
6.1 In order for a booking for Services to be accepted, 100% payment is required at the time of booking the Services. The full price for any Service will be made clear before any booking is made (whether it is via the APP or at our reception). Refunds will only be granted if you meet the cancellation conditions set out below.
6.2 If we have trouble processing your payment you will be required to provide an alternative payment method on the day of your appointment. Please note that if your payment method is declined you may incur a fee to cover our administration costs in relation to taking payment at a later date.
6.3 If you opt to add other Services on the day of your appointment you will be informed of any additional costs before these are incurred.
6.4 We regret that we cannot accommodate children at our facilities. If you bring a child under the age of 18 to your appointment, we reserve the right to cancel your booking and you will not receive a refund for the Services.
6.5 Personal Training: For your first personal training session, you must complete an induction which shall include a health assessment with a personal trainer. If you arrive more than 5 minutes late for a personal training session you are at risk of their training sessions being rescheduled. No refund will be granted in this case.
6.6 Class Bookings: You may make a booking up to one hour prior to a class starting. If you arrive late for any class booking you will not be able to participate.
6.7 Cryotherapy: Sessions may be booked up to 30 minutes before the start of a session.
– Vouchers are not redeemable for cash and are non-transferable to anyone else. Normal booking and cancellation conditions apply.
– We accept all major credit/debit card payment methods and Apple Pay.
7.1 If you change your mind about your booking you may cancel at any time up to 48 hours before your appointment and you will receive a full refund of charges paid at the time of booking.
7.2 If you cancel your booking less than 48 hours, but more than 24 hours, before your appointment you will receive a refund of 50% of charges paid at the time of booking.
7.3 If you cancel your booking less than 24 hours before appointment, or do not attend you will not be entitled to a refund of charges paid at the time of booking.
7.4 The cancellation fees represent our reasonable administrative costs and payments that we need to make to third parties due to your cancellation. Refunds due to you under this Clause 7.1 and 7.2 shall be reimbursed without undue delay and not later than 14 days of you cancelling your booking.
7.5 Cancellation fees will be notified to you at the time of your booking confirmation, if you do not accept these fees please let us know without delay so that we can cancel your appointment.
7.6 Group Classes: We kindly ask you, out of respect for fellow members, to cancel any session for a group class which you are unable to attend in order to allow someone else to attend.
If we cancel
7.7 If we cancel your booking due to unforeseen circumstances we will provide you with as much notice as possible and seek to find a suitable alternative appointment time.
7.8 You will incur no fees if we cancel your booking in accordance with Clause 7.7.
8. Privacy and personal information
9. Your right to complain
9.1 We endeavour to treat all our Clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your experience with us, you are entitled to lodge a complaint, either in person, by telephone on 0203 967 6969, via email to email@example.com or in writing to Membership at Lanserhof at The Arts Club, 18 Dover Street, London, W1S 4LT.
9.2 Any complaints received from you will be handled by the Membership Manager. If there is any matter that cannot be resolved immediately then you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
9.3 All complaints will be dealt with and a full written response provided to you within 20 working days. If we believe that the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
9.4 Complaints of a medical nature will be handled in their entirety by the Clinic Manager.
The Club will deal with all complaints confidentially.
10. Your statutory rights
10.1 Nothing in these Terms and Conditions affects your legal rights.
10.2 For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
11. Laws applicable to these Terms and Conditions
11.1 These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland or Northern Ireland you can bring legal proceedings in respect of the Services in either the Scottish, Northern Irish or the English courts, respectively.
11.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.