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Born in Germany and living in the UK for the past 20 years, Stefanie brings over 10 years of experience working in the luxury hospitality industry, and has worked in the independent healthcare sector for more than 12 years.
With different managerial roles and leading large workforces across multiple sites, she has worked in busy operations with a strong emphasise on the customer service experience, as well as a proven track record of leading high-demand operations towards high standards.
As the appointed Clinic Manager for Lanserhof at The Arts Club, and the Registered Manager, Stefanie is inspired by the impact that constant innovation and change has on the patient experience, and is always avidly working on finding services that provide quality improvements. Overseeing quality audits and regulatory compliance, her key priorities are to understand and review all of the existing systems, workflows and processes within the medical team to advance our processing.